ROAR 4X4 Return & Refund Policy — Durable 4WD Accessories, Backed by Support

At ROAR 4X4, we take pride in delivering high-performance 4WD accessories built for Australia’s toughest conditions — backed by fair, transparent service, and full compliance with Australian Consumer Law (ACL). This policy outlines your rights, our responsibilities, and the ROAR 4X4 return, refund, and warranty process.

1️⃣ Your Rights Under Australian Consumer Law (ACL)

As an Australian consumer, your rights are protected under the ACL. ROAR 4X4 fully honours these guarantees:

• If your product has a major fault, you are entitled to a refund or replacement.
• If your product has a minor fault, we will repair or replace the product within a reasonable time.

2️⃣ Faulty Products – Reporting & Assessment Process

To report a suspected fault:

📧 Email: admin@roar4x4.com
📦 Timeframe: Contact us within 30 days of receiving your product.
📝 Details to Provide:

• Order number
• Clear explanation of the issue
• Supporting photos and/or videos

We will conduct a remote assessment. If the issue cannot be confirmed remotely, we may request the product be returned for physical inspection.

Return shipping:
- Initially covered by the customer.
- Fully reimbursed if a manufacturing fault is confirmed.

3️⃣ Return & Remedy Options

Following assessment, if a fault is confirmed, ROAR 4X4 will offer one of the following remedies:

• ✅ Full replacement
• ✅ Repair of the product
• ✅ Full refund to your original payment method

If no fault is found, return shipping remains at the customer’s expense. The product will be returned to you or disposed of upon your request.

4️⃣ Installation Responsibility & Warranty Limitations

Correct installation is essential for warranty eligibility:

• Products must be installed by a qualified professional or exactly per the supplied fitting instructions.
• ROAR 4X4 is not responsible for:
  • Damage caused by incorrect installation
  • Modifications, omissions, or misuse
  • Failure to follow proper installation procedures

5️⃣ MAF Sensor Advisory (Airbox Installations Only)

Mass Air Flow (MAF) sensors are highly sensitive during airbox installation. Improper handling may cause sensor damage.

• Always install carefully to avoid damage.
• If performance issues occur, test or replace the sensor.
• ROAR 4X4 cannot process airbox warranty claims unless:
  • The MAF sensor has been tested
  • Installation steps were followed correctly

6️⃣ Products Purchased via ROAR 4X4 Resellers

If you purchased your product through an authorised ROAR 4X4 reseller, your first point of contact is the reseller.

• Resellers are responsible for initial warranty or return handling under ACL.
• ROAR 4X4 will provide technical support and warranty assessments directly to resellers as needed.

7️⃣ Returns for Change of Mind

Change of mind returns are not accepted. Please ensure:

• Correct product selection
• Compatibility with your vehicle
• You have reviewed all technical specifications prior to purchase

8️⃣ Return Conditions

To process returns correctly:

• Products must be unused and in original packaging
• Include all fittings, hardware, manuals, and documentation
• Installed, modified, or marked items are generally not eligible unless proven faulty

⚠️ Unauthorised returns may be refused and returned to sender.

9️⃣ Contact ROAR 4X4 Customer Support

If you have questions or require support, please contact our team directly:

📧 Email: admin@roar4x4.com
📞 Phone: 1300 494 847

We are here to support every stage of your ROAR 4X4 journey — before, during, and after your installation.