Return Policy for Roar 4X4
Faulty Products
At Roar 4X4, we are committed to providing high-quality products and ensuring customer satisfaction. If you receive a product that is faulty or defective, we will work with you to resolve the issue promptly. Please follow the steps below to initiate a return for a faulty product:
- Contact Us: Within 30 days of receiving your order, contact our customer service team at admin@roar4x4.com or call us at 1300 494 847. Please provide your order number, a detailed description of the issue, and any supporting photos or videos if applicable.
- Assessment: Our team will assess the fault and, if necessary, arrange for the product to be returned to us for inspection. We may ask you to provide additional information or perform simple troubleshooting steps to assist in the evaluation process.
- Return Authorization: If the product is confirmed to be faulty, we will issue a return authorization. You will receive instructions on how to return the item to us. Please do not send back any items without prior authorization.
- Return Shipping: Roar 4X4 will cover the cost of return shipping for faulty products. We will provide you with a prepaid shipping label or arrange a pickup from your location.
- Replacement or Refund: Once we receive and inspect the returned product, we will offer you the choice of a replacement or a full refund. Refunds will be processed to the original payment method within 7-10 business days.
Non-Faulty Products
Roar 4X4 does not accept returns for change of mind. Please ensure that you review the product details and specifications carefully before making a purchase.
Important Notes
- Products must be returned in their original packaging, including all accessories, manuals, and documentation.
- We reserve the right to refuse a return if the product is found to be not faulty or has been misused.
- This return policy applies only to products purchased directly from Roar 4X4. For products purchased from authorized resellers, please contact the reseller directly.
Contact Us
If you have any questions about our return policy, please contact our customer service team at:
- Email: admin@roar4x4.com
- Phone: 1300 494 847
- Return Address: Please let us know which state you're in so we can provide the appropriate return address.
We appreciate your business and are dedicated to providing you with the best possible service. Thank you for choosing Roar 4X4.