Return Policy for Roar 4X4

At ROAR  4x4, we are committed to providing durable, high-performance 4WD accessories backed by fair, transparent customer service. This return and refund policy outlines our warranty process, installation-related conditions, and your rights under Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law (ACL)

We fully support your consumer guarantees under the ACL. If your product has a major fault, you are entitled to a refund or replacement. If your product has a minor fault, we will provide a repair or replacement within a reasonable timeframe.

2. Faulty Products – Reporting and Assessment

If you believe your product is faulty, please contact us within 30 days of receiving it. Send a clear explanation of the issue, your order number, and supporting images and/or videos to:
Email: admin@roar4x4.com

We will conduct a remote assessment based on the evidence provided. If we cannot assess the issue remotely, we may request that the product be physically returned for further evaluation. Return shipping is initially at the customer's expense. If the item is confirmed faulty, we will reimburse return shipping and provide a suitable remedy.

3. Return and Remedy Process

After inspection, if a product is confirmed to be faulty, ROAR4x4 will offer:
- A replacement product; or
- A repair; or
- A full refund to your original payment method

If the item is not found to be faulty after testing, return shipping will not be reimbursed. The product can then be returned to you or disposed of at your request.

4. Installation Responsibility and Limitations

Warranty claims related to incorrect installation or failure to follow instructions are not covered. Products must be installed by a qualified professional or under strict adherence to supplied fitting instructions. We are not liable for damage caused by modifications, unprofessional installation, or omission of required steps.

5. MAF Sensor Advisory (Airbox Installations)

MAF sensors are highly sensitive. Repeated removal or improper handling during airbox installations may result in sensor damage. If you suspect sensor damage:
- Replace with a genuine or aftermarket MAF sensor; or
- Have the sensor tested by a qualified technician

We cannot accept responsibility for airbox-related performance issues unless the MAF sensor is proven to be functioning properly and all installation steps were followed.

6. Products Purchased from Resellers

If your ROAR 4x4 product was purchased from a reseller, your first point of contact must be the reseller. They are responsible under ACL for processing your return or refund. ROAR 4x4 may support resellers with technical guidance or warranty action, but cannot act as the primary contact for reseller purchases.

7. Returns for Change of Mind

ROAR 4x4 does not accept returns for change of mind. Please review all specifications, compatibility notes, and fitting instructions before purchase.

8. Return Conditions

Returned products must be in original packaging with all manuals, fittings, and documentation. Items must not be marked, installed, or used unless the fault arises from usage.

Unauthorised returns may be refused and returned to sender.
9. Contact Us

For warranty inquiries or return arrangements, please contact:

ROAR 4x4 Customer Service
Email: admin@roar4x4.com
Phone: 1300 494 847